Account 360.
Pulls open opportunities, recent cases, owner, and last activity into a one-paragraph account brief.
INTEGRATIONS · NETSUITE
Your CRM shows the relationship.
NetSuite shows reality.
Pull up any account by voice. See the relationship picture from your CRM and the operational truth from NetSuite (open invoices, payment behavior, order volume, fulfillment status) in the same answer. Henoyo reads both, joins them, and answers in plain English on whichever screen you’re already on.
About $20–$40 a month for a ten-person pilot. An hour to deploy, on standard cloud controls your IT team already approves.
What it actually does on a Tuesday.
It’s 9:15am. You’re preparing for a renewal-adjacent conversation with Northbrook Logistics, a $720k distribution account, starting in twenty minutes. You ask Henoyo:
“Pre-call brief on Northbrook.”
Thirty seconds later, your AirPods say:
Northbrook Logistics is a $720k account, distribution vertical. The relationship side looks solid from your CRM. Primary contact is Dana Reyes, last QBR was positive, no open escalations. NetSuite tells a different story. Three invoices are 60-plus days overdue, totaling $48,000. Order volume is down about 22% from the Q1 peak, two consecutive months of decline. And there’s one open backorder on their most recent order that your team hasn’t flagged to them yet. Recommended: expedite the open backorder before Dana asks, and consider offering net-60 on the next two POs to ease cash collection while you hold the relationship.
You walk into the call with both halves of the picture. Forty minutes later, the call ends:
“Log next steps from that call: expedite the open backorder on Northbrook’s latest order, extend net-60 terms on the next two POs, assign AR follow-up to Marcus.”
The activity lands on the relevant Customer record in NetSuite, the priority flag goes onto the open Sales Order, AR follow-up assigned to the right finance owner. The audit trail your manager already trusts. You never opened NetSuite.
What changes about your week.
Three things, mostly.
Account briefs include the side your CRM doesn’t see.
The relationship lives in your CRM: open opportunities, recent activities, last touch, primary contacts. The operational reality lives in NetSuite: orders, invoices, payment behavior, fulfillment. Henoyo reads both and gives you the joined story, in one paragraph, before you walk into the call.
Renewal risk surfaces from cash collection, not just the forecast.
NetSuite invoice age and order-volume trends flag at-risk accounts before relationship signals catch up. An account that looks healthy in your CRM but has 60-day overdue AR and two months of declining order volume gets surfaced early, usually a quarter before it would have shown up in your forecast.
Field, finance, and account teams work from the same record.
A support agent opens a billing dispute. Behind it, Henoyo pulls the invoice, the payment history, the open sales orders, and the fulfillment status from NetSuite. Your AR team, your account manager, and your service team see the same Customer and Invoice truth, without anyone exporting a spreadsheet.
That’s three. Ten others ship wired to NetSuite today.
Day-one prompts. The hard parts already done.
Thirteen prompts ship live wired to NetSuite SuiteTalk and your data warehouse, ready the day you deploy. The Sales and Service libraries (twenty-four more prompts) ship live today against Salesforce CRM; pairing against Dynamics or other CRMs is on the roadmap. Your team picks the ones that matter and starts using them the same week, because the work that used to require a six-month project (connect the systems, write the prompts, expose them across channels) is already done. You're configuring, not engineering.
Sales.
15 promptsAccount intelligence, pipeline coaching, proactive outreach. Reads from your CRM; writes only when the Skill is approved.
Live against Salesforce CRM today · other CRMs on the roadmap, or open for your team to build via the Skills pattern
Renewal 360.
Surfaces relationship history, open risks, and timely talking points so a renewal conversation walks in fully briefed.
Hunter 360.
Profiles a prospect account against similar won customers, surfaces relevant contacts, sets up the first outreach.
Analyze contract terms.
Reads contract PDFs attached to an account, extracts key terms, flags collection-relevant clauses for review.
Sentiment analysis.
Reads recent activity and email threads, returns a Positive / Negative / Neutral signal so at-risk accounts surface early.
Email-thread context.
Pulls Microsoft Outlook email threads linked to the account's contacts so the rep has full context without leaving Salesforce.
Deal coach.
Evaluates an open opportunity against stage, contact engagement, and recent activity. Returns concrete next steps.
Opportunity 360.
Builds a comprehensive deal brief: history, current state, next steps. Built for pipeline reviews and rep handoffs.
Outbound lead follow-up email.
Drafts a concise, professional follow-up for outbound leads. Lands in your drafts; never sends automatically.
Inbound lead follow-up email.
Drafts a personalized response to an inbound lead inquiry while the lead is still warm. Lands in drafts.
At-risk detection.
Flags accounts showing churn signals (declining engagement, open cases, relationship gaps) before they become lost revenue.
Stakeholder brief.
Lists the key stakeholders on an account with role, engagement history, and influence. Reps know who matters.
QBR prep.
Assembles the quarterly business review (performance highlights, open issues, strategic talking points) into one shareable brief.
Cross-sell on purchase history.
Reads transactional data from the connected ERP, surfaces whitespace and ROI-aligned cross-sell opportunities for the account.
YoY customer spend.
Compares year-over-year spend trends for an account. Highlights growth, decline, and seasonal patterns for renewal conversations.
ERP and operations.
10 promptsOrder, invoice, and fulfillment intelligence. Henoyo joins ERP records to the CRM record so account, support, and finance teams see one truth.
Live · wired against NetSuite
Renewal assessment.
Joins CRM relationship signals to ERP order and invoice health. Returns an evidence-based view of where the account stands.
Revenue reconciliation.
Reconciles revenue across systems. Surfaces discrepancies and gives finance one trusted view of invoiced vs. recognized.
Financial readiness.
Reads payment history, outstanding balances, and credit indicators ahead of a renewal, upsell, or contract expansion.
Credit memo lookup.
Retrieves and summarizes open credit memos for an account so the team can resolve billing disputes faster.
Invoice dispute resolution.
Cross-references open cases with invoice and order data, surfaces the root cause of a billing dispute.
WISMO resolution.
Answers “Where is my order?” inquiries by pulling live order and fulfillment data. No manual lookup, no escalation.
Backorder alert.
Detects open backorders and flags at-risk fulfillment commitments so account managers communicate before customers ask.
Delivery timeline.
Consolidates expected delivery dates and order statuses. Sets accurate expectations and reduces inbound status inquiries.
Order status check.
Summarizes all active orders for an account with quantities, stages, and expected ship dates. Anyone can answer order questions.
Compare quote to PO.
Lays a customer's purchase order alongside the CPQ quote in a side-by-side table. Catches discrepancies before they're disputes.
Service and case management.
9 promptsFaster resolution, smarter routing, higher CSAT. Drafts, classifies, and closes cases with the audit trail still in place.
Live against Salesforce CRM today · other CRMs on the roadmap, or open for your team to build via the Skills pattern
Case follow-up email.
Drafts the right email for any case state, addresses open issues with empathy, and requests feedback once a case is resolved.
Case intent analysis.
Reads the closed case across activities, emails, and tasks. Identifies customer intent and recommends next best action.
Case root-cause analysis.
Produces a structured root-cause write-up for any case with corrective-action recommendations. Helps support resolve recurring issues.
Escalated case.
Triggers a focused root-cause analysis the moment a case is escalated and closed. Every escalation documented.
Case-close form completion.
Populates root-cause reason, root-cause analysis, and case summary at closure. Eliminates manual data entry.
Routing information.
Assigns routing on inbound email-to-case records so each case reaches the right team and SLAs are met from the start.
Proposed resolution.
Generates a suggested resolution for inbound support emails. Agents get a strong starting point, not a ghost-written reply.
Document analysis.
Turns a PDF attached to an account into an interactive knowledge resource: concise summary plus the questions teams actually ask.
Generate KB articles.
Turns resolved cases into publish-ready knowledge-base articles with title, summary, problem statement, and a stable URL slug. PII stripped.
Build new ones in conversation.
Had an idea at 9am? Demo it by lunch.
Henoyo’s prompt builder is a chat. You describe what you want, “every Monday, list customers whose order volume is down more than 20% quarter-over-quarter and who have invoices over 60 days outstanding,” and the assistant drafts the prompt, runs it on real NetSuite data, shows you the output. You refine it the same way: “add the primary customer contact and the last fulfillment date.” When you like it, you deploy it. Your team has access the next time they open Outlook, Teams, or their phone.
Other tools want you to configure prompts in a form. Henoyo lets you write them by talking.
Voice. Outlook. Teams. Mobile. The phone.
Same prompts, every channel.
- Voice in the browser, today
- MCP for any AI agent that speaks it (Claude, Cursor, Copilot when MCP-routed)
- RESTfor your team’s automations
- Microsoft 365 Copilot: coming next quarter
- Mobile app: this quarter
- Teams · Slack · Telephony: on the roadmap
What it costs.
About $20 to $40 a month for a ten-person pilot. That’s what you’ll pay AWS or Azure directly, for the compute. Henoyo’s subscription is a separate per-tenant number, set in conversation when you scale up.
No per-seat math, no per-message metering, no surprise bill at the end of the quarter. The pilot is small enough to expense. Big enough to prove the ROI on one renewal, or one prevented late-shipment escalation.
What your IT team will ask. The short version.
We get this from every customer. Three answers, in case you’re forwarding this page.
“Where does the install actually live?”
In your AWS or Azure account, not on Henoyo’s servers. CloudFormation or ARM template, deployed by your DevOps lead in about an hour.
“What does Henoyo see of our NetSuite data?”
Only what your admin pins to each prompt. Nothing implicit, nothing account-wide. Henoyo authenticates through Token-Based Authentication (TBA) on an Integration record your NetSuite admin enables and scopes. The consumer key, consumer secret, token ID, and token secret are stored in your AWS Secrets Manager (or Azure Key Vault, depending on your deployment) inside your tenant. Nobody at Henoyo ever sees them.
“What about audit and compliance?”
Every read and every write is logged immutably in your account, retained for six years by default. The GDPR, HIPAA, CCPA, and DPDP controls you’ve already configured for NetSuite continue to apply. Henoyo doesn’t change your sub-processor relationship with Oracle.
Common questions.
Will my reps actually use this, or will it sit unused like the last AI tool?
That's the right question. The answer is: they'll use it on the channel they already work in. You don't tell a sales rep to learn a new app. You give them voice in their car, Copilot in Outlook, and a slash command in the Teams channel they're already typing in. Adoption is a function of zero new tabs.
How long until I prove it's working?
Two weeks if you pick the right prompt. For NetSuite customers, the first wins are usually the Cash Collection Brief (surfaces overdue AR your team already owns but hasn't prioritized), WISMO Resolution (any support agent can answer 'where is my order' without escalating), or Backorder Alert (proactive outreach on open backorders before the customer asks). Mention the Cash Collection Brief wins in your monthly review. Overdue days outstanding is a number your finance team already tracks.
What if I want to change how a prompt works?
You change it in the chat. Tell the assistant "add the last fulfillment date and the primary AR contact to the Cash Collection Brief." It updates the prompt, runs it on real NetSuite data, shows you the new output. You redeploy. Two minutes if you know what you want.
Does this replace NetSuite?
No. It reads your NetSuite and writes back through it. Your reports still run, your dashboards still work, your AR team still logs into NetSuite when they need to. Henoyo is the layer that makes the NetSuite data answerable from anywhere your team already is.
How does this differ from NetSuite's own AI Assistant or SuiteAnalytics AI?
Those run inside NetSuite's managed surface using Oracle's models, scoped to NetSuite data. Henoyo runs in your AWS or Azure account, lets you choose the model (Claude, GPT-4o, Bedrock, Azure OpenAI), and treats NetSuite as one system of record alongside your CRM, your data warehouse, and internal APIs. Different deployment model, different boundary, broader data context. The pre-call brief pulls from whatever CRM you run and from NetSuite together, in one answer.
How is the connection actually made?
Token-Based Authentication (TBA) through an Integration record that your NetSuite admin enables and scopes. The consumer key, consumer secret, token ID, and token secret are stored in AWS Secrets Manager (or Azure Key Vault, depending on your deployment) inside your tenant. Henoyo's container reads them at runtime; nobody at Henoyo ever sees them. Revocation is immediate from the NetSuite admin and the integration stops in seconds.
Is there a NetSuite SuiteApp listing?
Not currently. Henoyo is installed cloud-side via CloudFormation or ARM, not as a SuiteApp bundle. The deployment model is fundamentally different. Your install lives in your AWS or Azure account, not inside NetSuite. Your data, your residency, your IAM.
Ready to see it on your data?
Book thirty minutes. We'll deploy the demo install while you watch, into your AWS or Azure account, with your IT lead in the meeting if you want. Run the Cash Collection Brief prompt against one of your overdue accounts, and you'll have a working pilot your security team can review on the same install before the meeting ends.